title-WPD

COMMENT SECTION

 

The Wilkesboro Police Department welcomes feedback from the public and encourages citizens to contact us with either positive or negative concerns. If you would like to give a positive comment or thanks to an officer you may do so by calling the department or by sending us an e-mail. If you wish to file a complaint on a member of this agency you may do so by following the steps outlined below.

Complaint Process

Note: You do not need to be present in person to file a complaint on an officer. You can phone in the complaint or send it via e-mail or if you so choose a supervisor will come to your home or business. You do not have to provide your name or any personal information you can choose to remain anonymous. If you choose to remain anonymous, it makes it difficult to keep you informed and/or advise you of the results of the investigation. A citizen complaint can be completed at any time of the day or week. It does not have to be completed on the same day as the allegation occurrence.

Step 1

Ask to speak to the supervisor on duty. If the supervisor is not available, the officer will take your information and have a supervisor contact you within 72 hours to take the complaint. You may also request a complaint packet to take with you and return it to any supervisor at a later date.

Step 2

Complete the "Complaint Packet" as thoroughly as possible. If you want to remain anonymous, advise the supervisor taking the report. If you are unable to write, please inform the supervisor taking the report as a verbal complaint may be filed in which the supervisor will fill out the complaint packet for you.

Step 3

After completing the citizen complaint form, have the supervisor review the form with you and make sure it is correct. Remember, the supervisor taking the report may not be the supervisor that is investigating the complaint.

Step 4

The investigator will notify you that the report has been received and will be investigated. You will be notified at certain times concerning the status of the investigation. Once the investigation has been completed, you will be notified in writing of the results.